Darling Dogs Privacy Policy

Darling Dogs places a high value on your privacy and ensures that any information you share is collected and stored in accordance with relevant Australian privacy laws, such as the Privacy Act of 1988, and also in alignment with global standards, including the EU Commission's adequacy decision 2002/2/EC.

This Privacy Policy is applicable to and governs matters concerning the Website, telephone communications, and surveys.

About This Policy

1.1 This Privacy Policy ("Policy") explains how DARLING DOGS (referred to as "we," "us," or "our") collects, shares, and uses information that relates to you ("Personal Data”). Personal Data refers to information that, either alone or combined with other data, identifies you. This Policy applies when you visit our website darlingdogs.com.au (the "Website"), contact us by phone, or participate in surveys.

1.2 In addition, this Policy outlines your rights concerning the Personal Data we process and how you can exercise them.

1.3 DARLING DOGS is dedicated to upholding the highest standards of privacy compliance. This Policy articulates the measures we employ to safeguard Personal Data.

1.4 For the purposes of this Policy, DARLING DOGS, with its principal office at 10 Palmer Street, Forster, NSW, 2428, Australia, acts as the data controller for the Personal Data collected through the Website. As the data controller, we are responsible for ensuring that the processing of Personal Data complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1.5 We urge you to carefully review this Policy. If you have questions or comments, please reach via email at hellow@darlingdogs.com.au.

2. What Personal Data Does Darling Dogs Collect and Why?

2.1 Types of Personal Data

IP Address: Collecting technical information like your IP address, device type, and browser details, which helps us understand how our website is used, customize content, and measure the audience.

2.2 Legal Basis

We collect and process your Personal Data based on the following legal grounds:

Our Legitimate Interests: We may process Personal Data to document transactions, protect our business and legal rights, provide exclusive updates, and understand website usage.

Your Consent: For certain activities, such as providing email updates, promotions, and notifications, we seek your consent, which you can withdraw at any time unless legal exceptions apply.

Legal Obligation: We collect data to fulfill legal obligations, such as preventing fraud.

Prevention of Fraud: We may process your data to prevent fraudulent activities.

Administering and Maintaining Our Web Platform: Personal Data processing is based on our legitimate interests to offer, maintain, and enhance our platform.

Data Analytics, Statistics, and Audience Measurement: We use Personal Data to understand website usage and audience demographics, serving our legitimate interests in improving user experience and content relevance.

2.3 Information Collection and Cookies

We may also collect certain information automatically from your device, including:

IP Address: To understand your geographic location (e.g., country or city-level).

Device Type and Unique Identifiers: Technical information that helps us tailor your experience.

Browser-Type: Understanding how your device interacts with our website.

Browsing Patterns: Data on pages accessed and links clicked.

This information aids us in better comprehending our visitors, their origins, and the content that piques their interest. We leverage this data for internal analytics and to enhance the quality and relevance of our website. Some of this information is collected through cookies and tracking technology, as elaborated further in our Cookie Policy.

2.4 We encourage you to review our Cookie Policy for comprehensive information on cookie usage and management.

3. Who does DARLING DOGS share your Personal Data with?

3.1 Preserving the sanctity of your privacy remains paramount at DARLING DOGS. We wish to apprise you of the potential scenarios in which we might disclose your Personal Data:

(a) Compliance with Legal Obligations: Our commitment to adhering to prevailing laws and regulations may necessitate the sharing of your Personal Data with authorities, regulatory bodies, judicial entities, or other third parties. These instances may arise:

(i) In strict adherence to applicable laws and regulations,

(ii) To assert, establish, or safeguard our legal rights,

(iii) To safeguard your vital interests or those of other individuals.

(b) Engagement of Expertise: Your Personal Data may be shared with auditors, consultants, legal representatives, and analogous professionals who provide essential advisory services for legitimate business purposes. These engagements are bound by contractual arrangements that preclude the use of your data for alternative objectives.

(c) With Your Explicit Consent: In instances where you grant your explicit consent, we may disseminate your Personal Data to designated parties.

3.2 We reassure you that DARLING DOGS operates as an autonomous entity without affiliations to group companies or partners. Consequently, your Personal Data is not shared with such entities.

4. How we protect your privacy

4.1 The stewardship of your privacy at Darling Dogs is guided by a set of fundamental principles:

(a) Fairness: We commit to processing Personal Data with transparency, adhering to applicable laws and regulations.

(b) Lawfulness: We process Personal Data only on lawful grounds, ensuring compliance with legal standards.

(c) Purpose Limitation: Personal Data is processed solely for specific, explicit, and legitimate purposes. We do not engage in incompatible processing, except where permitted by applicable data protection laws.

(d) Data Minimisation: We process only the Personal Data that is necessary, relevant, and adequate to fulfil the intended purposes.

(e) Data Accuracy: We take diligent steps to maintain the accuracy, completeness, and currency of the Personal Data we hold. However, it is equally important for you to promptly inform us of any changes or inaccuracies in your Personal Data, including address updates.

(f) Data Security: Employing appropriate technical and organisational measures, we safeguard the Personal Data collected and processed. These measures are tailored to address the risk levels involved, encompassing physical, technical (such as encryption), and organisational aspects, including employee vetting and supervision.

(g) Limited Retention: Personal Data is retained only as long as necessary to achieve the processing objectives, and we do not store data beyond this unless compelled by applicable laws.

5. Data Storage, Retention, and Deletion

5.1 Personal Data collected from you is securely stored on servers hosted by Liquid Web, LLC (“Nexcess”), which may be situated in various geographical locations, including but not limited to Australia, United States, Europe, or other regions.

5.2 We retain your Personal Data when a legitimate business need exists, such as fulfilling a requested service or complying with legal, tax, or accounting obligations.

5.3 If no ongoing legitimate business need exists, we follow a meticulous process of deletion or anonymisation. In cases where immediate deletion is not feasible, your Personal Data is securely isolated from further processing.

6. International Transfers of Data

6.1 International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have varying data protection laws compared to your home country.

6.2 Data Processing Locations

While we do not have any associated companies or partners, our third-party service providers operate globally. As a result, when we collect your Personal Data, it may be processed in any of these countries where our third-party service providers operate.

6.3 Ensuring Data Protection

Rest assured, we have implemented stringent measures to guarantee the security of your Personal Data in compliance with this Policy. When transferring your Personal Data to Australia, we ensure that it remains protected in accordance with Australian data protection laws. Specifically, we follow the EU Commission's adequacy decision 2002/2/EC as a benchmark for data protection standards. In all other situations, we only transfer or provide access to your Personal Data to foreign countries when such transfers are necessary to fulfill a contract between you and DARLING DOGS or to carry out pre-contractual measures.

7. Profiling

7.1 In certain situations, we utilize your Personal Data to gain insights into your preferences and provide tailored products or services. It's crucial to note that we never base decisions solely on automated processing that might produce significant legal effects or similarly impact you.

8. Minors

8.1 Our services on this Website are designed for individuals aged 16 and above. If you are under 16, we kindly request that you refrain from using or registering on our Website.

9. Your Data Protection Rights

9.1 You have several data protection rights:

(a) If you want to access, correct, update, or exercise your data protection rights, you can do so anytime by reaching out to us using the contact details provided under the “Contact Us Regarding Your Personal Data" section below. Please be aware that certain limitations may apply to deletion requests. For instance, we may retain Personal Data as permitted by law, such as for tax or record-keeping purposes, maintaining an active account, and processing transactions and customer requests.

(b) In specific circumstances, as outlined in applicable data protection legislation, you can object to the processing of your Personal Data, request restrictions on processing, or ask for the portability of your Personal Data. You can exercise these rights by contacting us through the provided contact details below.

(c) If we have collected and processed your Personal Data with your consent, you have the right to withdraw your consent at any time. This withdrawal will not affect the lawfulness of any prior processing conducted before your withdrawal or processing based on lawful grounds other than consent.

(d) You can opt-out of receiving marketing communications from us at any time. To unsubscribe from our newsletters or marketing notifications, you can use the unsubscribe option in the "Email Preferences" section of your account or click the unsubscribe link at the bottom of every newsletter email.

9.2 We respond to all requests from individuals looking to exercise their data protection rights in accordance with applicable data protection laws.

10. Links to Other Websites

10.1 Our website may include hyperlinks to websites owned and operated by third parties. These websites maintain their own privacy policies, and we strongly recommend that you review them. These policies will govern the use of any Personal Data you provide while visiting these external websites.

10.2 We do not assume any responsibility or liability for the privacy practices of these third-party websites. Your use of such websites is at your own discretion and risk.

11. Policy Updates

11.1 We may periodically update this Policy to address changing legal, technical, or business developments. When we make changes to our Policy, we will take appropriate steps to inform you, in accordance with the significance of the modifications. We will obtain your consent for any substantial Policy changes if required by applicable data protection laws.

11.2 You can find the last update date of this Policy at the top of the document, allowing you to verify when it was last revised.

12. Contact Us Regarding Your Personal Data

12.1 If you have any questions or concerns regarding this Policy or how we handle your Personal Data, please feel free to contact us via email at woof@darlingdogs.com.au.